Last updated: May 2025
| When | Charge |
|---|---|
| Before shop starts preparing | No charge — full refund |
| After preparation starts | ₹20 cancellation fee |
| After dispatch | Cannot be cancelled (return after delivery) |
We may cancel orders due to stock unavailability, serviceability issues, or suspected fraud. In such cases, a full refund is issued with no charges.
Returns are accepted within 24 hours of delivery under the following conditions:
Items must be unused, unwashed, and with original tags intact. The delivery partner will verify the item condition during pickup.
| Payment Method | Refund Timeline |
|---|---|
| Online (UPI/Card/Net Banking) | 5-7 business days to original payment method |
| Cash on Delivery | Credited as store wallet balance within 24 hours, or bank transfer in 5-7 business days on request |
Open the order in the app → Tap "Return/Refund" → Select reason → Our delivery partner will pick up the item.
For refund queries: support@feriwala.in